We are committed to delivering excellent customer service...
This charter is our promise to you about the levels of customer service you can expect from every member of staff here at Crash Repairs Croydon. It sets out our customer service principles and the service standards that we aim to meet for all of our customers
Our customer service principles
We will demonstrate our commitment to excellent customer services by:
- Dealing with your enquiries professionally and efficiently
- Treating your enquiries seriously, aiming for the right answer the first time
- Being polite, courteous and clear about what can and cannot be done
- Treating all people fairly and recognising your point of view
- Actively seeking your views to help us improve the service
- Promoting equal opportunities in all areas of service delivery
- Providing an accessible service
A quality bodyshop with 5 star customer service to match. I can't recommend Crash Repairs Croydon any higher! Going the extra mile for their customers every time! Thank you so much for all your help. Michael C
We pride ourselves on the quality of the work that we carry out and the levels of service that we offer to our customers. Crash Repairs Croydon are proud to have been awarded a BSI Kitemark 10125 which governs all aspects of car bodywork repairs ensuring that all work that we undertake meets the highest standards in areas such as quality of the repairs, of the materials and repair methods used. We are also members of the good garage scheme and have recently been given a bronze award for our Eco Friendly Repair methods